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Community Manager
Posts: 243
Registered: ‎04-14-2016

Community Guidelines: must read!!

[ Edited ]

ReachOut parents forum is for parents of  12-18 year olds living in Australia.

 

Remember: These forums are not monitored 24/7 and we can not guarantee that someone will see or reply to anything you post. This is not counselling or a crisis service - if you need to talk to someone now click here.

We respect your privacy and anonymity, however there are times when we are obliged under law to make reports to the relevant authorities. There are two main times when this occurs: 1, If you make a post that indicates you are at imminent risk of attempting suicide then we will share your IP address and any other information we have about you with emergency services; 2. If you post that you are at risk of harm or doing harm to a family member or someone you live with who is under the age of 16.

 

Community guidelines - the short version
Written by parents, for parents

 

Always:

  • Get involved
  • Be constructive and focus on strengths
  • Respect cultural diversity
  • Try to get your opinion across clearly and concisely.
  • Write clear subject lines (thread/topics).
  • Respect what others think and believe: be nonjudgmental and don't make assumptions
  • Be yourself but stay anonymous. Chose a unique display name and don’t pretend to be anyone else.
  • Think carefully about what you post online. What you write today could still be there in 5, 10 or even 50 years!
  • Remain anonymous –  don't seek out other users on social media.
  • Give credit to others if you used their ideas or words.
  • Report content that may be causing a problem or if you are worried about someone.
  • Focus on solutions: focus on what you can learn from a negative situation.
  • Call 000 if you/someone are in immediate risk of harm. Use Emergency help link (top right of your screen).
  • Contact us here before you post campaigns, projects, media requests, research, links to other websites & assignment surveys/interviews
  • Ensure your posts are age appropriate - ReachOut.com  parents is for parents of 12-18 year olds so there are times when we may refer you to another service if you are seeking a different type of support.

Never:

  • Discriminate against another member because of ethnicity, religion, sexuality, gender, (dis)ability etc
  • Criticise or put down other members.
  • Post graphic details about self-harming behaviour, suicide method, abuse, eating disorders or other info may be harmful or triggering to others (this includes specific weights/measurements, weight-loss/dieting methods and medication details).
  • Reveal any personal details of your own or others: stay anonymous (this includes email addresses and links to social media pages like Facebook, Youtube, tumblr etc)
  • Post any inappropriate, obscene, offensive or provocative content.
  • Break anonymity, even if you think you know someone in real life
  • Be malicious, personally attack, bag out/put down another member, or ‘troll’.
  • Create posts that may incite hatred or are discriminatory.
  • Break the law in any way and don’t encourage others to break the law.
  • Post with commercial interests in mind or to proselytize/promote any specific religion.
  • Provide professional advice such as legal, medical, financial or other.
  • Cross post. Don’t post multiple, duplicate, identical or near-identical content.
  • Post or behave in a way that interferes with the site.
  • Evade site controls or disregard the directions of the Mods or ReachOut.com staff
Community Manager
Posts: 243
Registered: ‎04-14-2016

Re: Community Guidelines: must read!!

[ Edited ]

The ReachOut parents forums are an anonymous safe space, open 24/7, for parents of teenagers to chat with other parents about everyday issues in a positive and helpful way.

 

ReachOut parents is intended for use by parents of 12-18 year old Australians. Anyone is free to read content but you must be a parent to post on the forums.

 

To create an interesting, helpful and safe space some guidelines have been put together by members with the help of staff to help us all get the most out of our time here on the forums. When contributing make sure you treat others with respect. Keeping to these guidelines will mean that everyone can contribute without fear of abuse, harassment or encountering inappropriate content.

 

The spaces we provide for posting and commenting are for peer support and we do not provide one-on-one support. Remember: ReachOut.com is not counselling or a crisis service - if you or someone you know are at risk or you want to talk to someone now click here. We cannot guarantee that someone will see anything you post on ReachOut.com.


Community guidelines - the long version
Written by parents, for parents

 

Always:

 

    • Support other parents Provide support about parenting techniques in a non-confrontational manner non-critical way.
    • Respect cultural diversity There are many different values and beliefs in our community, it's important that you remember that these differences are okay even if you might not always understand them.
  • Get involved! The more you get involved, the more you’ll get out of your forum experience. It might seem overwhelming at first, but it’s worth giving a go. A good way to start is to give a high five to anyone whose posts you find interesting or helpful.
  • Try to get your opinion across clearly and concisely. It’s easy to misunderstand people online, so if you think someone’s being offensive, double-check what they meant.
  • Write clear subject lines (thread/topics). When it’s obvious from the start what you’re talking about, people are much more likely to get involved in the conversation. Avoid generic headings like “read this!!”.
  • Respect what others think and believe. If you feel passionately about a topic, that’s great, but it’s really important not to get personal. Make sure to respect other people’s opinions and personal experiences.
  • Be yourself but stay anonymous. Don’t pretend to be anyone else or represent another person –whether that’s through screen name or content you post. Use this as an opportunity to share your own opinions and experiences.
  • Make sure to keep your log in details secure, and avoid posting your full name or any other identifying info. (see the next section which explains what not  to post).
  • Think carefully about what material you post online. This website is public - once anything is posted on the web it is seriously difficult to remove. What you write online today could still be there in 5, 10 or even 50 years.
  • Remain anonymous – keeping the site anonymous helps people to be able to say what’s on their mind without fear of it getting back to anyone they know. Help keep our spaces safe and supportive by staying anonymous - do not seek out other users on social media.
  • Give credit to others if you used their ideas or words. It’s only fair that you always respect copyright. If you’re concerned that someone has breached copyright please let us know via the contact us page.
  • Report content. As members of the ReachOut.com community, please tell us if there’s content that may be causing a problem. Please also use the report button if you are worried about someone. You can help keep your community a safe space.
  • At ReachOut.com we try to focus on solutions. Venting and negativity can bring people down and it’s generally not helpful to focus on things that haven’t worked or the things that you think you can’t do. Focus on what you can achieve and the things that help you or others. If you have a story or thought that might help someone, please share.
  • Call 000 if you or your young person is at immediate risk of harming yourself or others. You can also click the yellow Emergency help link (top right of your screen) to access services that can help you or your teenager. If you’re experiencing abuse it’s really important that you seek additional help. Check out this page: Getting Help If You've Been Abused.
  • Always seek approval before posting campaigns, media requests, research & assignment surveys/interviews or similar requests. Details on how to contact ReachOut.com staff are available on this page.

Never:

  • Never Post graphic details. Details about self-harming behaviour, drug use, abuse, eating disorders or other info may be harmful or triggering to others. Triggering language is descriptive language that causes someone to re-live a feeling associated with a trauma they lived through. Use general terms like “self-harm”, “eating disorder” and “assault” rather than giving us the details of exactly what happened. For more info on this, or if you have questions please email hello@reachout.com
  • Never post any inappropriate, obscene, offensive or provocative content. This includes screen names, images, videos and links to sites containing such content as well as words that have been made up to fool swear-word filters!
  • Never be malicious, personally attack, bag out another member, or ‘troll’. Never post abusive, harassing, insulting or threatening content. Don't ‘shout’ (the use of all capitals)!
  • Never create posts that may incite hatred or are discriminatory on the basis of race, religion, gender, nationality, sexuality or other personal characteristics.
  • Never reveal any personal details of your own or others. Keep your address, work/home, phone number, email address, facebook and other social networking info and screen names private. Never compromise someone else’s privacy. Don’t post identifying images or your full name. You are responsible for keeping yourself anonymous on all areas of ReachOut.com.
  • Never push or promote your faith to other people. It's okay to share your experience with your faith and we recognise that this is very important to a lot of people, it's not okay to push or promote your faith to other people when they are here to learn about mental health.
  • Never break the law in any way and don’t encourage others to break the law. This includes discussing illegal actions, taking someone’s intellectual property, or breaking copyright laws by posting what isn’t yours (including pictures & videos). It also includes links to hacking info or illegal downloads - no pirating please! Don’t post content that would harm the reputation of a business, organisation or person - this may be defamatory.
  • Never post with commercial interests in mind. Commercial endorsements, promotions or spam of any kind are not acceptable. This includes chain letters, class action for petitions and charitable appeals for fundraising. If you are participating in a fundraising activity that you would like to promote, just get it approved by hello@reachout.com
  • Never provide professional advice such as legal, medical, financial or other. Although you may want to help another member you can’t be aware of their full set of circumstances, and what you say could have dangerous consequences. This includes discussions about changing or stopping medication, advice which is harmful and illegal.
  • Never cross post. Don’t post multiple, duplicate, identical or near-identical 'campaign-type' content. Posts of this nature, whether posted by one member or multiple, will be removed.
  • Never behave in a way that interferes with the site or another member’s ability to use the site. Never post content designed to harm another’s computer, such as a virus.
  • Never evade site controls such as bans or otherwise disregard the directions of the Mods, Peer Supporters or ReachOut.com staff.

 

Ensuring the guidelines

 

ReachOut.com reserves the right to delete any posts that breach these guidelines. Repeated infringements may result in you being blocked (timed out) or banned from the site.

 

We ask that you help keep ReachOut.com safe by reporting any content that breaches our guidelines or terms & conditions. You can do this simply by clicking “Report innapropriate content"

Mod
Posts: 47
Registered: ‎05-04-2016

Re: Community Guidelines: must read!!

Hi.  These guidelines are excellent.  Can you please confirm if there is supposed to be further information under the Respect culteral diversity heading?  

Contributor
Posts: 171
Registered: ‎05-05-2016

Re: Community Guidelines: must read!!

[ Edited ]

Hello Soph and comrade parents!

 

  1. In the Always:

 

  • - Can we make Contact us  a mailto: hyperlink rather than email address in parentheses?
  • - Ensure your posts are age appropriate should be: 12-18 y-o (not 14)

 

2. In the Never: 

  • Post with commercial  ... should be: proselytise (spelling)
  • Last line on evading - are we keeping those terms i.e. ModSquad?

 

3. Am I correct in assuming that we will merge post 1 and post 2 and eventually get something we love?

 

4. Confirmation success page:

 

I would have inserted a screenshot here but I see I can't just browse to the image on my desktop - is that on purpose?  Anyway -  sp. should be: Awesome!

 

5. My Settings

 

Please change default date setting to DD-MM-YYYY as it is currently set to US style and many parents will not know how to change it.

 

It's great to be (a)live.

 

Community Manager
Posts: 243
Registered: ‎04-14-2016

Re: Community Guidelines: must read!!

Thanks @Maggiemay & @Mitzi! I'll make these changes today! Smiley Happy

Community Manager
Posts: 67
Registered: ‎04-28-2016

Re: Community Guidelines: must read!!

Changes made! I am following up on the date default now. Thanks so much for your excellent editing assistance @Mitzi and @Maggiemay

 

I want to draw your attention to the update i have made to the Cultural diversity Guideline.

 

It now reads: Respect cultural diversity There are many different values and beliefs in our community, it's important that you remember that these differences are okay even if you might not always understand them.

 

Perhaps it's a little too blunt?

 

Let me know your thoughts and any ideas for changes too!

 

 

 

Contributor
Posts: 171
Registered: ‎05-05-2016

Re: Community Guidelines: must read!!

I don't think it's too blunt, However I would change the last sentence as I have a problem with "these differences are okay". 

 

Some are not OK according to Australian and international human rights law.

 

Why don't we just say:

 

Respect cultural diversity There are many different values and beliefs in our community, it's important that you remember that the people who join this Forum may say things you disagree with -- but we all share one common goal: we are trying to support our teenagers and find solutions. Because we love them. 

Contributor
Posts: 171
Registered: ‎05-05-2016

Re: Community Guidelines: must read!!

Still not sure why we have two posts with different versions.

 

Just to confirm: is the first Community Guidelines: must read!! copied from the existing young people's site as reference only? (If so, I take it we should bother to edit/comment on it?)

 

Is the second post of Community Guidelines: must read!  the evolving version and that's the only one we should edit/comment?

 

Then we have a third variant in About us last updated 21/4/16.

 

 

 

 

Community Manager
Posts: 67
Registered: ‎04-28-2016

Re: Community Guidelines: must read!!

[ Edited ]

I'll check in with @Sophie-RO, at this stage i believe the plan is to have both, the first, simpler set there so you can gain an understanding of the expectations of the community at a glance. The second post offering more detailed explanations for those that want to delve a little.

 

I like the updated guideline. I'd like to know if anyone else here has any thoughts?

 

 

Active scribe
Posts: 13
Registered: ‎05-05-2016

Re: Community Guidelines: must read!!

Thanks Ben